Rancourt & Company Shoecrafters

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

Which items are returnable? 

Which items are non-refundable? 

 The following items cannot be returned:

We stress that any shoes ordered through our Custom Made program cannot be returned or exchanged.

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of unworn items for a product of your choice. Once the exchange request is approved, the replaced item will be shipped to you. Return shipping is free on exchanged items.

What are the refund options?

The following refund options are supported:

Restocking fee:

A restocking fee will be charged to replace any items that are missing from the returned box; such as shoe horn, shoe bags, or coasters.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.